PruittHealth Home Care Administrator - Forsyth Office in Kernersville, North Carolina

Home Care Administrator - Forsyth Office


At PruittHealth Home Health, we’re committed to a lot of things. But we’re especially committed to caring for our patients and residents, as well as providing our employees with a rewarding career as a member of our PruittHealth family.

That’s why we attract employees who are passionate about providing the highest quality level of care possible for our patients. We also attract people who are looking for a home, rather than just a job – where being part of a family at work is as important as the type of work they are doing. As a member of our team, you will also have access a progressive benefits program that reflects our commitment to caring for our 16,000 partners.

Position: Home Care Administrator – Full-Time

Location: Forsyth Office


The Home Care Administrator is responsible for organizing and directing the ongoing functions of an agency's parent or branch location. The Home Care Administrator assumes full-time administrative authority, responsibility and accountability for day-to-day operations, recruitment and retention and financial viability of the agency. This position manages partners in the provision of care and services rendered in accordance with professional standards, and in compliance with state and federal laws and regulations. The Home Care Administrator supervises Clinical Managers (CMs) and Business Office Managers (BOMs).


  • Oversee all day-to-day operations.

  • Ensure that a Clinical Manager is available all operating hours.

  • Administrator or designee is available all operating hours.

  • Ensure compliance with reporting of OASIS information.

  • Ensure that agency is compliant with all aspects of patient rights, including but not limited to exercise of rights, transfer and discharge notification and investigation of complaints.

  • Ensures that each patient receives a comprehensive assessment upon start of care, treatment and services with the agency. Ensure updates occur as needed.

  • Ensure that care planning is developed, followed, monitored, and adjusted as needed throughout the course of care delivery.

  • Ensure coordination of services among all disciplines throughout the care of patient care delivery.

  • Monitor and perform follow-up as needed for regional agencies to ensure quality of care is provided to patients.

  • Serve as an active participant, guide, coach and mentor for all Quality Assurance and Performance Improvement (QAPI) initiatives necessary for agencies assigned to the region.

  • Conduct QAPI with branch offices as required by regulations; liaise with branch offices and with the agency Governing board.

  • Ensure all requirements are met for infection prevention and control for agencies assigned.

  • Conduct job interviews, hire, and retains qualified competent personnel to manage agency operations and to provide services. Provide regular performance reviews.



  • Nursing Degree from an accredited college or university, or a graduate of an accredited/approved RN program.


  • RN with a minimum of two (2) years' practical experience.

  • At least one (1) year of supervisory or administrative experience in home health or a related health services program.


  • Licensed physician, registered nurse or hold undergraduate degree and at least one (1) year of health service administration.

  • At least one (1) year of supervisory or administrative experience in home health or a related health services program,

ADDITIONAL QUALIFICATIONS: (Preferred qualifications)

  • Baccalaureate degree in nursing or healthcare administration.

  • Experience in administration/ management of home health programs.


  • May be the supervising registered nurse for the agency.

  • Organize and direct the agency's ongoing functions.

  • Liaise with the Governing Body, professional personnel, and staff.

  • Employ qualified personnel. Ensure adequate staff education and evaluations.

  • Ensure the accuracy of public information, materials and activities

  • Implement an effective budgeting and accounting system.

  • Utilize key leadership reports within the HCHB and SHP systems to monitor and direct daily operations.

  • Perform all workflow tasks assigned to the Administrator job role within HCHB system.

  • Ensure the occurrence of a quarterly QAPI meeting for the Agency which includes all branch locations.

  • Ensure all budgeted census, SOCs, net income, business drivers and clinical indicators are met annually.

  • Oversee daily agency operations and coordinate departmental organization, management and resource allocation.

  • Develop agency budget recommendations for approval of the Area Vice President of Home Care.

  • Assume fiscal accountability for prudent management of financial resources, including revenue maximization and economic, efficient agency operations.

  • Communicate directly with patients, families, medical staff, nursing staff, interdisciplinary team members and Department Heads. Coordinate care and services, improve organization and implementation of plans of care, and maintain quality of care, quality of life, and a homelike environment for all patients.

  • Monitor the provision of care and services to patients. Evaluate regulatory compliance efforts through review of records and interviewing of staff members, patients, families and other interested parties. Design, implement and evaluate actions to continuously improve quality.

  • Obtain outside resources to provide services when required services cannot be provided by agency staff. Negotiate contract terms and supervise provision of services to ensure they are of acceptable quality and meet the needs of the patients and agency.

  • Review policies and procedures developed by related departments to ensure consistency with agency mission, philosophy, compliance with state and federal laws and regulations, and sufficient resource allocation to implement the policies.

  • Supervise development of in-service education programs designed to equip agency staff with sufficient knowledge and skills to provide services to each patient to attain the highest practicable physical, mental and psycho social well-being. Allocates sufficient resource in response to recommendations of Department Heads.

  • Promptly investigate all accidents, incidents and allegations of potential abuse or neglect. Comply with all regulations regarding scope and timing of investigations, reporting responsibilities and notice requirements. Report all investigations to Area Vice President of Home Health.

  • Conduct quality assessment and assurance activities, including regulatory compliance rounds, to monitor performance and to continuously improve quality. Develop program to gather and analyze data for trends and to institute actions to resolve problems promptly. Evaluate effectiveness of actions.

  • Participate as a member of the QAPI Committees with the Clinical Manager, Medical Director, and other agency staff members per Performance Improvement Policy. Report and make recommendations to the senior leadership.

  • Implement and track company operational processes to ensure agency adherence to compliance standards and agency readiness for Joint Commission and Regulatory surveys.

  • Consult with Department Heads daily about patient status, census, budget, productivity levels, personnel and other relevant issues. Conduct regularly scheduled staff meetings.

  • Approve staffing plans, ensuring sufficient numbers of qualified, competent agency staff to meet direct care needs, conduct assessments as required, develop plans of care, evaluate patients' responses to interventions, and document clinical records in compliance with state and federal requirements.

  • Honor patients/residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints.

  • Participate in agency surveys (Licensure/JC) and any subsequently required reports.

  • Attend and participate in continuing educational programs to keep abreast of changes in the home health industry and nursing. Maintain current license/certification as required.

  • Attend and participate in mandatory in-services.

  • Comply with all aspects of the corporate compliance program.

  • Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.

  • Follow established safety regulations, to include fire protection and prevention, smoking regulations, infection control, etc.

  • Ensure that the agencies assigned are compliant with federal, state, and local laws and regulations.

  • Ensure that there is an emergency preparedness plan and process in place at all times that is compliant with regulatory and accreditation requirements.

  • Ensure that all regulatory and accreditation requirements are met related to clinical records, including but not limited to required documents, timeliness requirements, safe storage and retention, and protection of PHI.

PruittHealth is an innovative, family-owned organization. We’re committed to providing exceptional care across a wide spectrum of services, including skilled nursing care, assisted and independent living, home health care, hospice care, rehabilitation, pharmacy and infusion services, and more.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

Job Administrative

Primary Location North Carolina-Kernersville

Schedule Full-time

Shift 1st Shift

Job Posting Dec 7, 2018, 5:44:36 PM

Req ID: 1808164

PruittHealth is an Equal Employment Opportunity employer and does not discriminate in its personnel practices against its partners or qualified applicants for employment based on race, color, religion, sex, national origin or because he or she is an individual with a disability or a protected veteran.